| Kennywood Brewing Supply
Frequently Asked Questions (FAQ's)
| Who is Kennywood Brewing Supply?
Kennywood Brewing Supply is owned by a homebrewer like yourself. We stand above by offering you endless support, long after your purchase. We provide the right ingredients, right equipment and lots of experience.
| When did Kennywood Brewing Supply open?
Kennywood Brewing Supply was founded in 1998.
| Where is Kennywood Brewing Supply located and how can I get in contact with Kennywood Brewing Supply?
We are located in Crown Point, Indiana. Our Retail shop is located at 3 North Court Street #B, Crown Point, IN 46307 Live locally? Please visit our retail store and save on shipping charges. Call us 219.662.1800 or reach us via email at Questions@Kennywoodbrew.com.
| What are our business hours? Effective September 1, 2011:
Saturday 9AM- 4PM
Sunday & Monday: CLOSED
| What is your Shipping policy?
At Kennywood Brewing Supply we don't bury freight expenses into our supply costs. Orders to Alaska, Hawaii, APO/FPO addresses, and foreign countries are shipped weekly via US Post. You will be billed exact shipping cost. If your order is being shipped out of the United States, including APO and FPO addresses, you will be charged exact shipping plus a handling fee to offset the additional time required for processing and customs paperwork. The handling fee is $5.00 per order.
| Our Privacy and Security
All personal information provided by customers is confidential. We do not use information such as e-mail and mailing addresses to send our customers updates on new products or specials. We do not provide our customers information to other businesses or organizations (with the exception of necessary transactions such as check or credit validation) We respect your right to privacy. Shopping with Kennywood is 100% secure.
| How soon will I receive my order?
Kennywood Brewing supply prides itself in fast turnover. Most orders ship same-day.
| What if I have never brewed all-grain?
Then we certainly will not only encourage you, we will help you. All Kennywood Ingredient Packages include step by step instructions. Any questions you have, will be answered promptly and personally. Direct all brewing questions to: Questions@kennywoodbrew.com
Kennywood homebrewing supply has been in business since 1999 and takes great pride in helping with any questions you may have. Our products are fresh and our customer support is second to none. If you have never purchase homebrewing equipment from kennywood, you'll be glad you found us.
| How do I pay for my order?
1) Buy Online through our Secure Online Ordering.
2) Phone your order in (219) 765-Brew. We accept American Express, Visa and Mastercard and Discover..
|Our Return Policy.
Under NO circumstances will food items(ingredients)be returned or exchanged.
A restocking fee of 10% is charged for cancelled orders or returned goods. Goods must be in original condition and in the original packaging. The buyer is responsible for return shipping charges.Returns must be made within 10 days of date of purchase. >>